Trouble signing in?
Use your registered email address. If you have forgotten your password, open the reset link on the sign-in page.
Help centre
Get help with your account
Find the right place to start when you need to sign in, update your details or check the status of a transaction.
At a glance
Common questions
Checking a transaction?
Open Wallet or History and look for the relevant date, amount and status before contacting support.
Need to update a profile?
Sign in and open Profile. If a detail cannot be changed there, contact support with a short description of the issue.
Next steps
When contacting support
Use the chat on the sign-in page or in your dashboard. Include the screen you are on and what you expected to happen. Keep passwords, verification codes and payment credentials private.
Go to sign-inAccess your Thraxon Groups account
Sign in to review your dashboard, or create an account to set up your profile.